You searched for feed | Forsta https://www.forsta.com/ Customer Experience & Research Technology Tue, 08 Apr 2025 16:21:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://www.forsta.com/wp-content/uploads/sites/5/2021/11/cropped-Forsta_Symbol_RGB_Navy-32x32.png You searched for feed | Forsta https://www.forsta.com/ 32 32 Introducing the future of Experience & Research technology https://www.forsta.com/resources/white-paper/human-experience/ https://www.forsta.com/resources/white-paper/human-experience/#respond The future is human The future is human This paper is for anyone leading or drivingCustomer Experience, Insights or Research efforts. Download full eBook Treat me like a human I am not your consumer, your user, your respondent. I am not the sum of my clicks, likes and shares. I am not my purchase history, […]

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]]> https://www.forsta.com/resources/white-paper/human-experience/feed/ 0 Battle on bias: AI is learning from our mistakes https://www.forsta.com/blog/battle-on-bias https://www.forsta.com/blog/battle-on-bias#respond Battle on bias: AI is learning from our mistakes Artificial Intelligence (AI): the wonder child of technology that’s revolutionizing everything from how we order pizza to how we design buildings. We’ve got algorithms making us playlists, optimizing our exercise routines, and suggesting the next hot trend in socks. But as this tech powerhouse learns from […]

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]]> https://www.forsta.com/blog/battle-on-bias/feed/ 0 Why customer experience matters for B2B https://www.forsta.com/blog/why-customer-experience-matters-for-b2b https://www.forsta.com/blog/why-customer-experience-matters-for-b2b#respond xplore the importance of customer experience in B2B and its impact on your business success.

Discover how to enhance CX and drive growth in this informative post.

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]]> https://www.forsta.com/blog/why-customer-experience-matters-for-b2b/feed/ 0 9 benefits of customer loyalty for your business https://www.forsta.com/blog/benefits-of-customer-loyalty https://www.forsta.com/blog/benefits-of-customer-loyalty#respond Customer loyalty measures the relationship between a business and its customers. Read our guide to the key benefits you can gain from measuring customer loyalty.

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]]> https://www.forsta.com/blog/benefits-of-customer-loyalty/feed/ 0 Social engagement: Designing for participant interaction https://www.forsta.com/resources/ebook/social-engagement-designing-for-participant-interaction/ https://www.forsta.com/resources/ebook/social-engagement-designing-for-participant-interaction/#respond Social engagement: Designing for participant interaction The rise of social networking sites heralded in the era of the social web, where people interact with one another, both known (generally through sites like Facebook) or unknown (often through sites like Twitter). Given this widespread activity, there is often high expectation that social interaction within digital communities […]

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]]> https://www.forsta.com/resources/ebook/social-engagement-designing-for-participant-interaction/feed/ 0 7 types of customer feedback and how to use them https://www.forsta.com/blog/types-of-customer-feedback https://www.forsta.com/blog/types-of-customer-feedback#respond There are many types of customer feedback that can be applied in different ways. Discover our 7 favorite types that you can use to collect feedback.

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]]> https://www.forsta.com/blog/types-of-customer-feedback/feed/ 0 Diving deeper: CX analytics explained https://www.forsta.com/resources/ebook/diving-deeper-cx-analytics-explained/ https://www.forsta.com/resources/ebook/diving-deeper-cx-analytics-explained/#respond Diving deeper: CX analytics explained Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition. Unfortunately, there are no crystal balls in business. […]

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]]> https://www.forsta.com/resources/ebook/diving-deeper-cx-analytics-explained/feed/ 0 Customer experience in times of crisis: Covid-19 https://www.forsta.com/blog/customer-experience-in-times-of-crisis-covid-19 https://www.forsta.com/blog/customer-experience-in-times-of-crisis-covid-19#respond Customer experience in times of crisis: Covid-19 I think we all can agree these are trying times. The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. While we cannot do much to help you secure such household goods, we can help […]

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]]> https://www.forsta.com/blog/customer-experience-in-times-of-crisis-covid-19/feed/ 0 Incorporating the Human Experience in CX Technology https://www.forsta.com/blog/human-experience-in-cx-technology https://www.forsta.com/blog/human-experience-in-cx-technology#respond Content The technology trap: why efficiency isn’t enough Defining the human experience in CX Bridging technology and humanity: Strategies to humanize CX technology Real-world applications: How to humanize CX like a pro HX technology: Ethical considerations Measuring success through a human lens We’ve all been there, stuck in a customer service loop, repeating the same […]

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]]> https://www.forsta.com/blog/human-experience-in-cx-technology/feed/ 0 What is digital customer experience? A complete guide https://www.forsta.com/blog/what-is-digital-customer-experience https://www.forsta.com/blog/what-is-digital-customer-experience#respond Gain a key understanding of digital customer experience and how it can improve your business. Learn the best practices to enhance your online customer interactions.

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