Employee experience blogs | Forsta https://www.forsta.com/employee-experience/ Customer Experience & Research Technology Thu, 13 Jul 2023 16:39:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://www.forsta.com/wp-content/uploads/sites/5/2021/11/cropped-Forsta_Symbol_RGB_Navy-32x32.png Employee experience blogs | Forsta https://www.forsta.com/employee-experience/ 32 32 Data storytelling: Using data to create a narrative https://www.forsta.com/blog/data-storytelling-using-data-to-create-a-narrative Tue, 29 Nov 2022 11:27:00 +0000 https://www.forsta.com/?p=38440 Data storytelling refers to the use of data to create a narrative and tell a story. Read our guide to learn how you can effectively tell a story with your data.

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]]> How to measure employee engagement https://www.forsta.com/blog/how-to-measure-employee-engagement Wed, 14 Sep 2022 10:25:54 +0000 https://www.forsta.com/?p=37755 If you want to improve your employee engagement, it is critical to first know how to accurately measure

it. Read our guide to some of the best measurement strategies.

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]]> What is Voice of the Employee? https://www.forsta.com/blog/what-is-voice-of-the-employee Tue, 06 Sep 2022 12:45:30 +0000 https://www.forsta.com/?p=37711 They say it’s all about the customer. But is it really? What about employees? Gathering the Voice of the Customer is vital for any organization, but the Voice of the Employee gives an equally important viewpoint. Understanding how your staff feels about your company can give you deep insights on what works and what doesn’t, what could be easily fixed and what could make life easier for them and for your customers.  

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]]> What is customer feedback and why is it important? https://www.forsta.com/blog/what-is-customer-feedback-and-why-is-it-important Mon, 18 Jul 2022 15:43:07 +0000 https://www.forsta.com/?p=37399 What is customer feedback and why is it important? What is customer feedback and why is it important  How do you know you’re doing everything you can to put your customers at the heart of your business? Simple… ask for customer feedback. Find out if your customer-centric efforts are worth the trouble and if they result in higher satisfaction and loyalty. Discover what’s really annoying to your customers and how can you resolve their issues to stop […]

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]]> What is Employee Experience & why is it important? https://www.forsta.com/blog/what-is-employee-experience Wed, 18 May 2022 15:50:00 +0000 https://www.forsta.com/?p=35362 What is Employee Experience & why is it important? What is employee experience?  Now we’re on the other side of a global pandemic, the employer-employee relationship has changed forever. The ‘Great Resignation’ occurring across certain industries and job roles means companies are paying even more attention to employee experience (EX).  Organizations from enterprises to consultancies […]

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]]> Drowning in data, tangled in tech: the modern CX leader’s reality https://www.forsta.com/blog/drowning-in-data-tangled-in-tech-the-modern-cx-leaders-reality Mon, 25 Apr 2022 11:04:01 +0000 https://www.forsta.com/?p=36413 Drowning in data, tangled in tech: the modern CX leader’s reality “I never expected to spend so much time in the weeds.” There has been steep growth in the volume and variety of data sources for Experience and Research teams: behavioural data, social posts, reviews, video transcriptions, text analytics, CRM records… But more signals bring […]

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]]> Democratizing insights: a tightrope for leaders https://www.forsta.com/blog/democratizing-insights-a-tightrope-for-leaders Mon, 25 Apr 2022 11:03:33 +0000 https://www.forsta.com/?p=36411 Democratizing insights: a tightrope for leaders “I want other teams to get closer to customers. But we have to clean up the mess when they do it badly.” In many organizations, there is a growing demand to ‘democratize’ access to research tools, data and insights about customers. This can often be a double-edged sword for […]

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]]> Buyer’s remorse: avoiding insights & experience technology traps https://www.forsta.com/blog/buyers-remorse-avoiding-insights-experience-technology-traps Mon, 25 Apr 2022 11:03:16 +0000 https://www.forsta.com/?p=36408 Buyer’s remorse: avoiding insights & experience technology traps “This is not what I thought I bought.” Save time. Save money. Have more impact. Free your team to focus on strategic work. Be fitter, happier, more productive. We’ve all been seduced by technology pitches. They are often compelling. We say yes in the belief that—this time—things […]

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]]> The silo tax: the hidden cost of disconnected data https://www.forsta.com/blog/the-silo-tax-the-hidden-cost-of-disconnected-data Mon, 25 Apr 2022 11:03:01 +0000 https://www.forsta.com/?p=36406 The silo tax: the hidden cost of disconnected data “They’re for storing grain and missiles. Remind me why we hide our most useful data in them?”  There are always strong reasons to handle research and experience data with care: breaches of privacy, compliance or commercial secrets are costly. But good governance doesn’t have to mean […]

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]]> The color of money: how experience and insights teams prove ROI https://www.forsta.com/blog/the-color-of-money-how-experience-and-insights-teams-prove-roi Mon, 25 Apr 2022 11:02:33 +0000 https://www.forsta.com/?p=36403 The color of money: how experience and insights teams prove ROI “Our new owners make us document the commercial impact of every project we do.” As organizations invest more in Experience and Insights solutions, there is increasing scrutiny on the ROI and commercial impact of these expenses. The teams responsible need to manage resources and […]

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