413 results found
CX predictions for 2022: In conversation with guest Forrester What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands? Hear Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions […]
A customer journey map presents a visual representation of the steps your customers take when engaging with your company. Discover more here.
Forsta announces launch of enhanced online focus group solution InterVu, Forsta’s qualitative digital focus group solution, has been updated with significant technology upgrades to better serve the needs of market researchers NEW YORK – September 20, 2022 – Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today […]
Giving Best Buy the instant insights to keep customers safe during the pandemic Tools used Multi-touchpoint CX surveys Live dashboards Real time action alerts Advanced data analytics Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied. The […]
Forsta shields against hackers and eradicates ghost completes with new S2S connection August 27, 2024 LONDON — Leading market research technology developer Forsta has collaborated with top industry sample providers to eradicate fraudulent ‘ghost completes’ by launching a server-to-server (S2S) connection in Forsta Surveys, formerly known as Decipher. The new software ensures that survey findings […]
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
Giving hospitality pros a penthouse view of their customer service Tools used Multi-touchpoint surveys Live dashboards Real time action alerts Salesforce integration Hospitality is a competitive business. Amadeus needed the Voice of Customer tools to keep them ahead of the game. The challenge How do you keep a close eye on countless customer interactions around the […]
Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages Contents Introduction Introduction The challenge The solution The results Download case study Claire’s Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages Introduction Claire’s is a global powerhouse for self- expression, creating […]
Content What are ghost completes? Server-to-server (S2S) intergration Forsta’s approach to survey fraud Surveys are a must-have tool in every researcher’s arsenal. This long-standing, popular form of data collection enables marketers to glean valuable insights. While you’d expect your respondents to answer every question to the best of their ability, fraudulent responses are becoming more […]
How Forsta Visualizations connects hundreds of team members in dozens of countries
